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2189669 - INPUT-OS-USER-PASSWORDS and sapcontrol: SapSSLInit failed -SSSLERR_LIB_NOT_FOUND / SSSLERR_PSE_ERROR

Symptom

INPUT-OS-USER-PASSWORDS step got held up with error as below:

-------\sdt\log\SUM\INPUT-OS-USER-PASSWORDS_XX.LOG-----
 [Info  ]: Command line: sapcontrol -nr <xx> -host <hostname> -user <sidadm> <SecureField> -prot NI_HTTPS -function GetInstanceProperties
 [Info  ]: Standard out: /software/spupd/SUM/sdt/tmp/SAPCONTROL_GETINSTANCEPROPERTIES_X_XX.OUT
 [Info  ]: Process ID XXX has been started.
 [Info  ]: Waiting for process ID XXX , name sapcontrol to finish.
 [Info  ]: Process ID XXX, name sapcontrol has been finished, exit code 1.


SAPCONTROL_GETINSTANCEPROPERTIES_X_XX.OUT log shows info as:
___________
SapSSLInit failed
___________

Wherein, sapcontrol throws similar error for other webmethods such as GetProcessList,AccessCheck Stop using NI_HTTPS

Check further using debug option for sapcontrol as below
 
sapcontrol -nr <xx> -host <hostname> -user <sidadm> <SecureField> -prot NI_HTTPS -function GetInstanceProperties -debug

Scenario:1

================================================
= SSL Initialization platform tag=(linuxx86_64_gcc41)
= (720_REL,Sep 14 2013,mt,ascii-uc,SAP_UC/size_t/void* = 16/64/64)
SapISSLComposeFilename(ssl_lib): using default "libsapcrypto.so"
*** ERROR => DlLoadLib()==DLENOACCESS - dlopen("libsapcrypto.so") FAILED "libsapcrypto.so: cannot open shared object file: No such file or directory" [dlux_mt.c 445]
*** ERROR => secudessl_LoadLibrary(): Unable to load "libsapcrypto.so" [ssslsecu_mt. 433]
*** ERROR => Loading of SSL library failed -- NO SSL available!
=================================================
ERROR: SapSSLInit(read_profile=0)==SSSLERR_LIB_NOT_FOUND
SapSSLInit failed

Scenario:2

[Thr 7076] >> ---------- Begin of Secude-SSL Errorstack ---------- >>
[Thr 7076] ERROR in SSL_CTX_set_default_pse_by_name: (18946/0x4a02) Ticket error : "Repeated license ticket validation failure"
 
[Thr 7076] << ---------- End of Secude-SSL Errorstack ----------
[Thr 7076] SapISSLDeleteCTX(): deleting SSL_CTX (cred "<NULL>",refcount=0)
[Thr 7076] *** ERROR => SapISSLAddCredential(): Error SSSLERR_PSE_ERROR trying to create ANONYMOUS-CLIENT Credential
        for "#_MemPSE_#6285FDFAC1309FCC00000001" [ssslxxi.c    2417]
[Thr 7076] DlUnloadLib successful FreeLibrary("sapcrypto.dll") hdl 0
[Thr 7076] *** ERROR => Initialization of SSL library failed -- NO SSL available!
[Thr 7076] =================================================
[Thr 7076]
[Thr 7076] <<- ERROR: SapSSLInit(read_profile=0)==SSSLERR_PSE_ERROR
SapSSLInit failed


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Environment

  • Update/Upgrade, SPS update scenarios with Software Update Manager(SUM) where HTTPS communication has been configured.
  • SUM Option "Authentication with user and password is not required" is not chosen during Specify OS credential step.

Keywords

INPUT-OS-USER-PASSWORDS, GetProcessList, GetInstanceProperties, SapSSLInit, SSSLERR_LIB_NOT_FOUND, libsapcrypto, SSL, HTTPS, DLENOACCESS, NI_HTTPS, Specify OS User Credentials, SAPCRYPTOLIB , KBA , BC-UPG-TLS-TLJ , Upgrade tools for Java , BC-SEC-SSL , Secure Sockets Layer Protocol , Problem

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