2190389 - Custom External-Course image not displayed

When a supervisor records learning for an external learning event the wrong image is displayed in the user's learning history tile.

SAP SuccessFactors Learning

1. Using the Admin go to System Administration> Application Administration> Images, replace the External-Course image with a custom image of your choosing.
2. Logon as supervisor and record learning for a user by:
1. User->Record Learning->External Event
3. Logon as user who the event was recorded for.
4. The learning history tile will still show the default image for External-Course and will not be updated with the custom image.

An External Event is not the same thing as an External Course.

External Events have a hardcoded image which happens to be the same as the default image for an External Course which leads to this confusion.

External Courses are Online Content Network (OCN) related courses, as such, OCN course learning must be recorded as items and follow the same process when recording learning for items.

In order for the custom thumbnail to appear record the learning event as an item of classification external course.

2573710 - External Request's Thumbnail Inconsistency

thumbnail, image, external-course, external-event, learning history, tile , KBA , LOD-SF-LMS-ADM , System Admin, Global Variables, References , Problem

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