Symptom
- When a supervisor records learning for an external learning event the wrong image is displayed in the user's learning history tile.
Environment
- SuccessFactors Learning Management System
Reproducing the Issue
- Using the Admin->System Admin->Configuration->Images, replace the External-Course image with a custom image of your choosing.
- Logon as supervisor and record learning for a user by:
- User->Record Learning->External Event
- Logon as user who the event was recorded for.
- The learning history tile will still show the default image for External-Course and will not be updated with the custom image.
Cause
- An External Event is not the same thing as an External Course.
- External Events have a hardcoded image which happens to be the same as the default image for an External Course which leads to this confusion.
Resolution
- External Courses are Online Content Network (OCN) related courses
- OCN course learning must be recorded as items and follow the same process when recording learning for items.
- In order for the custom thumbnail to appear record the learning event as an item of classification external course.
See Also
2573710 - External Request's Thumbnail Inconsistency
Keywords
thumbnail, image, external-course, external-event, learning history, tile , KBA , LOD-SF-LMS , Learning Management System , Problem
Product
SAP SuccessFactors Learning 1511 ; SAP SuccessFactors Learning 1602 ; SAP SuccessFactors Learning 1605 ; SAP SuccessFactors Learning 1608 ; SAP SuccessFactors Learning 1611 ; SAP SuccessFactors Learning 1702 ; SAP SuccessFactors Learning 1705 ; SAP SuccessFactors Learning 1708 ; SuccessFactors Learning 1207 ; SuccessFactors Learning 1210 ; SuccessFactors Learning 1302 ; SuccessFactors Learning 1305 ; SuccessFactors Learning 1308 ; SuccessFactors Learning 1311 ; SuccessFactors Learning 1402 ; SuccessFactors Learning 1405 ; SuccessFactors Learning 1408 ; SuccessFactors Learning 1411 ; SuccessFactors Learning 1502 ; SuccessFactors Learning 1505 ; SuccessFactors Learning 1508