SAP Knowledge Base Article - Public

2190389 - Custom External-Course image not displayed

Symptom

When a supervisor records learning for an external learning event the wrong image is displayed in the user's learning history tile.

Environment

SAP SuccessFactors Learning

Reproducing the Issue

  1. Using the Admin go to System Administration> Application Administration> Images, replace the External-Course image with a custom image of your choosing.
  2. Logon as supervisor and record learning for a user by:
    1. User->Record Learning->External Event
  3. Logon as user who the event was recorded for.
  4. The learning history tile will still show the default image for External-Course and will not be updated with the custom image.

Cause

An External Event is not the same thing as an External Course.

External Events have a hardcoded image which happens to be the same as the default image for an External Course which leads to this confusion.

Resolution

External Courses are Online Content Network (OCN) related courses, as such, OCN course learning must be recorded as items and follow the same process when recording learning for items.

In order for the custom thumbnail to appear record the learning event as an item of classification external course.

See Also

2573710 - External Request's Thumbnail Inconsistency

Keywords

thumbnail, image, external-course, external-event, learning history, tile , KBA , LOD-SF-LMS-ADM , System Admin, Global Variables, References , Problem

Product

SAP SuccessFactors Learning 1511 ; SAP SuccessFactors Learning 1602 ; SAP SuccessFactors Learning 1605 ; SAP SuccessFactors Learning 1608 ; SAP SuccessFactors Learning 1611 ; SAP SuccessFactors Learning 1702 ; SAP SuccessFactors Learning 1705 ; SAP SuccessFactors Learning 1708 ; SuccessFactors Learning 1207 ; SuccessFactors Learning 1210 ; SuccessFactors Learning 1302 ; SuccessFactors Learning 1305 ; SuccessFactors Learning 1308 ; SuccessFactors Learning 1311 ; SuccessFactors Learning 1402 ; SuccessFactors Learning 1405 ; SuccessFactors Learning 1408 ; SuccessFactors Learning 1411 ; SuccessFactors Learning 1502 ; SuccessFactors Learning 1505 ; SuccessFactors Learning 1508