2190389 - Custom external course image not used

• When a supervisor records learning for an external learning event the wrong image is displayed in the user's learning history tile.

• SuccessFactors Learning Management System

• Using the Admin->System Admin->Configuration->Images, replace the External-Course image with a custom image of your choosing.
• Logon as supervisor and record learning for a user by:
• User->Record Learning->External Event
• Logon as user who the event was recorded for.
• The learning history tile will still show the default image for External-Course and will not be updated with the custom image.

• An External Event is not the same thing as an External Course.
• External Events have a hardcoded image which happens to be the same as the default image for an External Course which leads to this confusion.

• External Courses are Online Content Network (OCN) related courses
• OCN course learning must be recorded as items and follow the same process when recording learning for items.
• In order for the custom thumbnail to appear record the learning event as an item of classification external course.

2573710 - External Request's Thumbnail Inconsistency

thumbnail, image, external-course, external-event, learning history, tile , KBA , LOD-SF-LMS , Learning Management System , Problem

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