Symptom
When a supervisor records learning for an external learning event the wrong image is displayed in the user's learning history tile.
Environment
SAP SuccessFactors Learning
Reproducing the Issue
- Using the Admin go to System Administration> Application Administration> Images, replace the External-Course image with a custom image of your choosing.
- Logon as supervisor and record learning for a user by:
- User->Record Learning->External Event
- Logon as user who the event was recorded for.
- The learning history tile will still show the default image for External-Course and will not be updated with the custom image.
Cause
An External Event is not the same thing as an External Course.
External Events have a hardcoded image which happens to be the same as the default image for an External Course which leads to this confusion.
Resolution
External Courses are Online Content Network (OCN) related courses, as such, OCN course learning must be recorded as items and follow the same process when recording learning for items.
In order for the custom thumbnail to appear record the learning event as an item of classification external course.
See Also
2573710 - External Request's Thumbnail Inconsistency
Keywords
thumbnail, image, external-course, external-event, learning history, tile , KBA , LOD-SF-LMS-ADM , System Admin, Global Variables, References , Problem