SAP Knowledge Base Article - Public

2190590 - Unable to view SAP Crystal reports or get report properties from BI launch pad

Symptom

  •  Since upgrading from SAP Crystal Server 2011 to 2013 the BI launch pad starts, displays the folders and reports but you cannot view the reports
  •  The reports can successfully be viewed from the Central Management Console (CMC)

Environment

  • SAP Crystal Server 2013
  • Windows 2008 Server x64

Reproducing the Issue

  • Log into BI launch pad
  • Locate a SAP Crystal report
  • You can Right Click and get the options to View or Properties but after selecting these options a progress bar appears but nothing is ever displayed.

Cause

  • Missing files from the following PATH <SAP Business Objects Install Directory>\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\packages

Resolution

  • Stop the Server Intelligent Agent (SIA)
  • Navigate to the following PATH: <SAP Business Objects Install Directory>\SAP BusinessObjects\setup\packagestemp
  • Move all files to here PATH: <SAP Business Objects Install Directory>\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\packages
  • Start the Server Intelligent Agent (SIA)
  • All copied files should disappear from the packages folder.
  • Log into BI launch pad and View the report.

 

 

 

Keywords

Crystal Reports 2013, Crystal Server 2013 CR2013, CR 2013, CR Server 2013, migarting, migrated, new version, BI launchpad, unable, not possibble, cannot, display, view, report, properties , KBA , BI-RA-CR , Crystal Reports designer or Business View Manager , Problem

Product

SAP Crystal Server 2013