Symptom
After upgrading to EHP3, agents observed that the status (workmode) is changed automatically (e.g. Wrapup) on the CRM IC Web client even when they are in 'Ready' mode.
Read more...
Environment
- SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0
- SAP enhancement package 1 for SAP CRM 7.0
- SAP enhancement package 2 for SAP CRM 7.0
- SAP enhancement package 3 for SAP CRM 7.0
- SAP enhancement package 4 for SAP CRM 7.0
- SAP enhancement package 2 for SAP CRM 7.0, version for SAP HANA
Product
SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0
Keywords
Genesys, CTI telephony, partner, DDLB, CTI, ICI, trace, CRM_ICI_TRACE, workmode, work mode, change, automatically, custom, 999. ACW, wrapup , KBA , CRM-IC-CHA-TEL , Telephony Integration , How To
About this page
This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).Search for additional results
Visit SAP Support Portal's SAP Notes and KBA Search.