SAP Knowledge Base Article - Public

2191163 - Job information unable to find desired supervisor


 Job information unable to find desired supervisor


SAP SuccessFactors Employee Central

Reproducing the Issue

  1. Go to: Job Information
  2. Add or Edit the record
  3. Search Supervisor 


  1. Personal Information and Employment information data records has not been imported, or filled up during ‘Add new hire’ (user is not created properly), then these users cannot be found for selection under Supervisor or Manager Field dropdown.
  2. Missing Name for foundation objects assigned to supervisor, like Department, Division, Business Unit, etc.


  1. Please verify and make sure that the expected manager has a valid personal information record and valid job information record. If its missing, then please import these data in full-purge mode for the managers.
  2. Make sure all foundation objects assigned to supervisor have Name populated for all languages


supervisor, manager, search, find, getName(), LocalizedData , KBA , manager not found in job info of employe , employee central , unable to search a user under supervisor , LOD-SF-EC-JOB , Job Information , Problem


SAP SuccessFactors HXM Core all versions