Symptom
Job information unable to find desired supervisor
Environment
SAP SuccessFactors Employee Central
Reproducing the Issue
- Go to: Job Information
- Add or Edit the record
- Search Supervisor
Cause
- Personal Information and Employment information data records has not been imported, or filled up during ‘Add new hire’ (user is not created properly), then these users cannot be found for selection under Supervisor or Manager Field dropdown.
- Missing Name for foundation objects assigned to supervisor, like Department, Division, Business Unit, etc.
Resolution
- Please verify and make sure that the expected manager has a valid personal information record and valid job information record. If its missing, then please import these data in full-purge mode for the managers.
- Make sure all foundation objects assigned to supervisor have Name populated for all languages
Keywords
supervisor, manager, search, find, getName(), LocalizedData , KBA , manager not found in job info of employe , employee central , unable to search a user under supervisor , LOD-SF-EC-JOB , Job Information , Problem
Product
SAP SuccessFactors HXM Core all versions