2191385 - Sybase Central 4.1 (ASA 8) can't create Windows service in Windows 2008 R2

Symptom

You recently upgraded your OS from Windows 2003 to Windows 2008 R2
Sybase Central throws error when you create Windows service with the following message

com.sybase.asa.util.ServiceException 
at com.sybase.asa.util.Service.install(Service.java:311)
at com.sybase.asiq.plugin.ServiceWizard.deploy (ServiceWizard.java:137)
at com.sybase.asa.ASABaseWizardDialogController.onWizardFinish(ASABaseWizardDialogController.java:36)
at com.sybase.central.viewer.ScjWizardDialog.onWizardFinish(ScjWizardDialog.java)
at com.sybase.central.viewer.ScjWizardDialog.actionPerformed(ScjWizardDialog.java)
at javax.swing.AbstractButton.fireActionPerformed(Unknown Source)
at javax.swing.AbstractButton$ForwardActionEvents.actionPerformed(Unknown Source)
at javax.swing.DefaultButtonModel.fireActionPerformed(Unknown Source)
at javax.swing.DefaultButtonModel.setPressed(Unknown Source)
at javax.swing.plaf.basic.BasicButtonListener.mouseReleased(Unknown Source)
at java.awt.Component.processMouseEvent(Unknown Source) 
at java.awt.Component.processEvent(Unknown Source)
at java.awt.Container.processEvent(Unknown Source)
at java.awt.Component.dispatchEventImpl(Unknown Source)
at java.awt.Container.dispatchEventImpl(Unknown Source)
at java.awt.Component.dispatchEvent(Unknown Source)
at java.awt.LightweightDispatcher.retargetMouseEvent(Unknown Source)
at java.awt.LightweightDispatcher.processMouseEvent(Unknown Source)
at java.awt.LightweightDispatcher.dispatchEvent(Unknown Source)
at java.awt.Container.dispatchEventImpl(Unknown Source)
at java.awt.Window.dispatchEventImpl(Unknown Source)
at java.awt.Component.dispatchEvent(Unknown Source)
at java.awt.EventQueue.dispatchEvent(Unknown Source)
at java.awt.EventDispatchThread.pumpOneEventForHierarchy(Unknown Source)
at java.awt.EventDispatchThread.pumpEventsForHierarchy(Unknown Source)
at java.awt.Dialog.show(Unknown Source)
at java.awt.Component.show(Unknown Source)
at java.awt.Component.setVisible(Unknown Source)
at com.sybase.central.viewer.ScjBaseDialog.showDialog(ScjBaseDialog.java)
at com.sybase.central.viewer.ScjWizardDialog.render(ScjWizardDialog.java)
at com.sybase.central.viewer.ScjDialogSupport.render(ScjDialogSupport.java)
at com.sybase.asiq.plugin.ServiceWizard.showDialog(ServiceWizard.java:129) 
at com.sybase.asiq.plugin.ServiceSetBO.onCommand(ServiceSetBO.java:193)
at com.sybase.asiq.plugin.ASAActionItem.onCommand(ASAActionItem.java:61)
at com.sybase.central.viewer.ViewerManager.callOnCommandForItems(ViewerManager.java)
at com.sybase.central.viewer.ViewerManager.menuItemSelected(ViewerManager.java)
at com.sybase.central.viewer.BaseMenuItem.actionPerformed(BaseMenuItem.java)
at javax.swing.AbstractButton.fireActionPerformed(Unknown Source)
at javax.swing.AbstractButton$ForwardActionEvents.actionPerformed(Unknown Source)
at javax.swing.DefaultButtonModel.fireActionPerformed(Unknown Source)
at javax.swing.DefaultButtonModel.setPressed(Unknown Source)
at javax.swing.AbstractButton.doClick(Unknown Source)
at com.sybase.util.WindowsMenuItemUI$MouseInputHandler.mouseReleased(WindowsMenuItemUI.java)
at java.awt.AWTEventMulticaster.mouseReleased(Unknown Source)
at java.awt.Component.processMouseEvent(Unknown Source)
at java.awt.Component.processEvent(Unknown Source)
at java.awt.Container.processEvent(Unknown Source)
at java.awt.Component.dispatchEventImpl(Unknown Source)
at java.awt.Container.dispatchEventImpl(Unknown Source)
at java.awt.Component.dispatchEvent(Unknown Source)
at java.awt.LightweightDispatcher.retargetMouseEvent(Unknown Source)
at java.awt.LightweightDispatcher.processMouseEvent(Unknown Source)
at java.awt.LightweightDispatcher.dispatchEvent(Unknown Source)
at java.awt.Container.dispatchEventImpl(Unknown Source)
at java.awt.Window.dispatchEventImpl(Unknown Source)
at java.awt.Component.dispatchEvent(Unknown Source)
at java.awt.EventQueue.dispatchEvent(Unknown Source)
at java.awt.EventDispatchThread.pumpOneEventForHierarchy(Unknown Source)
at java.awt.EventDispatchThread.pumpEventsForHierarchy(Unknown Source)
at java.awt.EventDispatchThread.pumpEvents(Unknown Source)
at java.awt.EventDispatchThread.run(Unknown Source)

Starting Sybase Central in Windows XP compatibility mode lets you create the Windows Service, but it goes into a hung state when you start it

Environment

Sybase Adaptive Server Anywhere 8.x
Windows 2008 R2

Product

SQL Anywhere all versions

Keywords

froze, freeze, crash, hangs, ase, anyhwere, SQL Anywhere, legacy, scjview, scjview.exe , KBA , BC-SYB-SQA , SQL Anywhere (on premise, on demand) , BC-SYB-SQA-SRV , SQL Anywhere - Server , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.