SAP Knowledge Base Article - Public

2191389 - Cannot Edit 'Email' Field in Employee Profile

Symptom

Not able to Edit 'Email' Field under Employee Profile.

Image/Data in this KBA is from SAP internal systems,sample data or demo systems.Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors HXM Suite

Reproducing the Issue

  • Go to Employee Profile
  • Check the portlet where "Email" field is configured and click on edit link to update the email field.

1111.png

  • Email field is not editable.

2222.png

Cause

There could be multiple reasons -

  • Check the RBP settings for a particular role and check if 'email' field has edit permission.
  • Even if the RBP settings are correctly configured then it woyuld be possible that the hris field 'emailInfo' is configured in data model XML.
  • HRIS field 'emailInfo' is used in 'Contact Information' portlet under Employee Central.

    emailinfo_datamodel.PNG

Resolution

  • This is a system default behaviour.
  • If 'emailInfo' hris field is defined in Employee central then we cannot edit 'email' field in Employee Profile.
  • The hris field 'emailInfo' is automatically mapped with the 'email' field in Employee Profile.

3333.png

  • If we update email information in Contact Information under Personal Information section of Employee Profile then it will automatically update the 'email' field in employee profile.

4444.png

Keywords

'Email' field not editable in Employee Profile , KBA , LOD-SF-PLT , Platform Foundational Capabilities , Problem

Product

SAP SuccessFactors HCM Core all versions ; SAP SuccessFactors Succession & Development all versions