/support/notes/service/sap_logo.png){kind=logo}
SAP Knowledge Base Article - PublicSymptom
When atttempting to reset your password via the reset link in the email, you receive the following error message:
"You have not defined your security questions, please contact your administrator".
Environment
SAP SuccessFactors HCM Suite
Cause
This issue is occurring because the wrong token is being used in the email notification template.
The [[DIRECT_RESET_PASSWORD_URL]] token should be used, but the [[RESET_PASSWORD_URL]] token is being used instead.
The [[RESET_PASSWORD_URL]] token will not work if you are not using the Knowledge Based Authentication feature in the Password Policy settings, ie: reset password via security questions.
Resolution
- Navigate to Email Notification Templates Settings -> Select 'Reset Password Support Notification'.
- Replace the [[RESET_PASSWORD_URL]] token with the [[DIRECT_RESET_PASSWORD_URL]] token, and save your changes.
- Ensure that you check the template for all languages, and make sure the [[DIRECT_RESET_PASSWORD_URL]] token is being used.
Keywords
Security Questions, Reset, Password, Link, E-mail, , KBA , LOD-SF-PLT , Platform Foundational Capabilities , LOD-SF-PLT-NOT , Email Notifications , Problem
/support/notes/service/facebook.svg)
/support/notes/service/twitter.svg)
/support/notes/service/youtube.svg)
/support/notes/service/linkedin.svg)
/support/notes/service/instagram2.svg)