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SAP Knowledge Base Article - PreviewSymptom
- When agent calls customer manually after finishing a callback request with script open, the correlation between script and callback breaks up.
- Even though online monitoring shows that the script is saved correctly, since the correlation breaks up, the callback will be served again.
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Environment
SAP Contact Center 7.0
Product
SAP Contact Center, cloud edition 1.0 ; SAP Contact Center, on-premise edition 7.0
Keywords
KBA , CRM-CCI , Contact Center Infrastructure , CRM-BCM , Please use CRM-CCI , Problem
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