SAP Knowledge Base Article - Preview

2191759 - Callback is served again since the correlation between script and callback breaks up

Symptom

  • When agent calls customer manually after finishing a callback request with script open, the correlation between script and callback breaks up.
  • Even though online monitoring shows that the script is saved correctly, since the correlation breaks up, the callback will be served again.


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Environment

SAP Contact Center 7.0

Product

SAP Contact Center, cloud edition 1.0 ; SAP Contact Center, on-premise edition 7.0

Keywords

KBA , CRM-CCI , Contact Center Infrastructure , CRM-BCM , Please use CRM-CCI , Problem

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