You need an online / real time monitoring of the communication activities in your queues, channels, teams and agents and you wonder
- what offering to use
- which role the Interaction Center Manager Dashboard plays here.
- SAP Customer Relationship Management 7.0 and higher
- SAP Enhancement Packages for SAP Customer Relationship Management
- SAP Enhancement Package for SAP CRM, version for SAP HANA
SAP Customer Relationship Management 7.0 ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP enhancement package for SAP CRM all versions ; SAP enhancement package for SAP CRM, version for SAP HANA all versions
KBA , CRM-IC-MDB , Manager Dashboard , CRM-IC-CHA , Communication Channels , CRM-IC-CHA-TEL , Telephony Integration , Problem
About this pageThis is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).
Search for additional results
Visit SAP Support Portal's SAP Notes and KBA Search.