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2192490 - ITSM/ChaRM - Reported by/Requester is not populated


  • You are working with Solution Manager Incident Management and you find that Reported by field is not populated automatically when a user creates an incident. 
  • You execute Help and Create Support Message and the reported is not populated.
  • After upgrade of Solution manager for transaction ZMIN the 'Reported by' does not come Automatically. For transaction ZMCR, the Requester field does not come automatically.
  • Email action configured to send an Email to the Reporter during incident creation is not triggered upon incident creation from the managed system. 
  • You are working with Change Request Management (ChaRM)  and you find that Requester field is not populated automatically when creating a Request for Change.


Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental



  • SAP Solution Manager 7.1
  • SAP Solution Manager 7.2


SAP Solution Manager 7.1 ; SAP Solution Manager 7.2


SolMan, ITMS, ITSM,  SMIN, ZMIN, YMIN, SMCR, ZMCR, YMCR, Reported by not coming, Specify Partner Function Display in Transactions, Enter Reported By, Email to reporter , KBA , SV-SMG-SUP , Service Desk / Incident Management , SV-SMG-CM , Change Request Management , Problem

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