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SAP Knowledge Base Article - PreviewSymptom
Opening an email in the transactions code SOST or SOIN, the toolbar for emailing purposes is greyed out:
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Environment
NetWeaver 7.xx.
Product
SAP NetWeaver 7.0 ; SAP NetWeaver 7.3 ; SAP NetWeaver 7.4 ; SAP NetWeaver 7.5 ; SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP enhancement package 1 for SAP NetWeaver 7.3 ; SAP enhancement package 2 for SAP NetWeaver 7.0 ; SAP enhancement package 3 for SAP NetWeaver 7.0
Keywords
Fowarded, fwd, tool bar, SCOT, message, grayed out, disabled, how to enable, cannot use, functions, SOST , KBA , BC-SRV-COM , Communication Services: Mail, Fax, SMS, Telephony , Problem
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