SAP Knowledge Base Article - Preview

2193554 - Service Level Agreement is not supported for ChaRM


You use SAP Solution Manager Change Request Management (ChaRM) and you want to configure the feature of SLA for your ChaRM documents (of transaction types SMCR,SMMJ,SMHF).



  • SAP Solution Manager 7.1
  • SAP Solution Manager 7.2


SAP Solution Manager 7.1 ; SAP Solution Manager 7.2


SLA, MPT, IRT, Service Profile, Total Duration of Service Transaction, Work Duration of Service Transaction, _UPDATE_DURATIONS, ITSM, Change Request Management , KBA , SV-SMG-CM , Change Request Management , Problem

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