SAP Knowledge Base Article - Preview

2193754 - S-user is unable to create or view SuccessFactors support incidents - SAP ONE Support Launchpad

Symptom

  • S-user is not able to create incidents
  • Authorization needed for SuccessFactors
  • S-user has incident authorizations but is unable to create SuccessFactors incidents
  • Error when trying to open a SuccessFactors case
  • S-user tries to create a SuccessFactors support and gets an error
  • Receiving error HybridCheckSet Eror: no authority for both OnPremFlag & CloudFlag
  • Error: Loading incident information failed! HTTP request failed (400 Bad Request): No cloud authorization for installation 009XXXXXXX.
  • Error: Loading incident information failed! HTTP request failed (400 Bad Request): Loading incident information failed!
  • Error: Your user ________ does not have permission to access this Case _______________ BERCHECK.
  • Error: Your incident could not be saved. No Cloud authorization for installation 009xxxxxx


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Environment

  • SAP SuccessFactors
  • SAP ONE Support Launchpad

Product

SAP SuccessFactors Employee Central Payroll, third-party data integration tool all versions ; SAP SuccessFactors Employee Central integration to SAP Business Suite all versions ; SAP SuccessFactors HXM Suite all versions ; SAP SuccessFactors HXM Suite, integration for SAP ERP all versions ; SAP SuccessFactors Mobile all versions

Keywords

SFSF , message , ticket , smp , CloudFlag , missing cloud authorization , missing basic cloud authorization ,  , basic cloud authorization , cloudauth , displayclouddata , jam , bizx , instance , messages , tickets , , KBA , XX-SER-SAPSMP-LAUNCH , SAP Support Portal Launchpad , XX-SER-SAPSMP-USR , User Administration , Problem

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