SAP Knowledge Base Article - Public

2194102 - Customer Invoices Request is Blocked

Symptom

You find the customer invoice request gets blocked and you are not able to release it.

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Go to the Customer Invoicing work center.
  2. Choose the Invoice request view.
  3. Find the invoice request and choose Invoice button. You get warning message: Invoicing for item XXX type Outbound Delivery Invoice Request ABC(ABC represents name for the request) not possible; reference document blocked.

Cause

  1. The relevant sales order is blocked for invoicing.
  2. You scoped the Approval Process for Sales Orders and the Approval status of the Sales Order is Not Started and therefore needs to be triggered in the Sales Order. 

Resolution

If the Sales Order is blocked for invoicing follow the below steps:

  1. Go to the Sales Orders work center.
  2. Choose the Sales Orders view.
  3. Find relevant sales order.
  4. Navigate to the General tab.
  5. Remove the value entered in the field Invoice Block.
  6. Save your changes.

If the Sales Order Approval process needs to be triggered.

  1. Go to the Sales Orders work center.
  2. Go to the Sales Orders view.
  3. Show All Orders and Find ABC.
  4. Edit the sales order -> Select - Submit for Approval.
  5. If the conditions of the Approval process are not met the Approval status will change to Approval not Necessary and the Invoice Request will be again changed to To Be Invoiced. 
  6. If the conditions are met the approval will be sent to the respective approver.
  7. Once approved the Approval status will change to Approved and the Invoice Request will be again changed to To Be Invoiced. 

See Also

1757278 - Customer Invoice Request For The Sales Order Is In Blocked Status

2913446 - Outbound Delivery Invoice Request is in Status Blocked

3576770 - Service Confirmation Invoice Request cannot be Invoiced Because the Reference Document is Blocked

Keywords

Approval, Submit for Approval, Sales Order, Invoice Request, Block, Blocked, Invoicing, item type, Outbound Delivery Invoice Request, not possible; reference document blocked , KBA , AP-CI-CIR , Customer Invoice Request , How To

Product

SAP Business ByDesign all versions