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2194389 - Certificate not trusted/valid on Agentry transmit


  • The Agentry transmit fails with one of the following log messages:
    • Certificate received is not found in the trusted list, nor can it be traced to a trusted root
    • Certificate received is not valid
  • The transmit has never worked with this particular certificate
  • In the 'System' Event Log, no events are logged with level 'Error' by source 'Schannel' The system event log can be accessed by:
    1. Navigating to 'Start' > 'Control Panel' > 'Administrative Tools'
    2. Open the 'Windows Logs' directory
    3. Click 'System'
  • You are using a certificate with the host name stored in the subject alternative name field and/or;
  • You are using a certificate with a wild card domain specified in the comman name field



  • SAP Mobile Platform (SMP) SDK 3.0 (SP01 through SP08)
  • SAP Agentry Client for Windows version 7.x


SAP Mobile Platform SDK 3.0


smp_crt service pack sp9 x509 wild card wildcard SAN , KBA , MOB-SYC-SAP , Syclo Mobility for SAP backend , Problem

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