2195538 - Correcting the "status" of Learning Activities (CDP+LMS integration)

If users have Learning Items with "Completed" status in LMS and the correspondent Learning Activity with “Planned” status in CDP, how can I correct the status of the affected Learning Activities in CDP so they are the same as in LMS?

IMPORTANT: As mentioned below we would like to mention again that all items mentioned at the bottom of the KBA must be provided when creating the ticket with support.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

• SAP SuccessFactors Career Development Planning
• SAP SuccessFactors Learning Management System

SuccessFactors, Learning, CDP, LMS, career development plan, learning activity, status, planned, completed, synchronization, LMS, activities , KBA , LOD-SF-CDP-LA , Learning Activity Plan (LMS) , LOD-SF-LMS , Learning Management System , LOD-SF-LMS-CDP , Career Development Program , Known Error