SAP Knowledge Base Article - Public

2195614 - Product List is not available while adding Products in Sales Order

Symptom

You are trying to add products in your Sales Order using Product List but the expected Product List is not available.

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Go to the Sales Orders work center.
  2. Click New Sales Order and fulfill the necessary data in General tab.
  3. Navigate to Products tab.
  4. Click on the Chevron and Select Add from List

Expected Product List  is not Displayed even if it is active and available in the Product Lists View.

Cause

If the Product List maintained is not valid to the account you are using in the Sales Order ,then the Product List will not be available.

Resolution

  1. Go to Products Work Center
  2. Go to Product Lists View
  3. Find for the Product List and Open it
  4. Navigate to Accounts Tab
  5. Add the Expected Account for which you want the Product List to be valid

If you want the Product List to be available for all the Accounts , you have to mark the Valid for All Accounts in the Header of the Product List.

Keywords

Products, Sales Order, Byd , KBA , sales order , product list , SRD-CRM-ORD , Orders & Contracts , How To

Product

SAP Business ByDesign all versions