You are a VAR provider and when trying to send an incident to SAP of one your customers the following errors can be seen in sm_crm page:
- "Unknown error" (AI_CRM_IM_EXCH_OSS025)
- "Message incomplete" (AI_CRM_IM_EXCH_OSS020)
SAP Solution Manager 7.1
SAP Solution Manager 7.2
Unknown error, Message incomplete, Action could not be successfully executed, The transaction could not be sent to SAP. See long text for help, Warranty Portal, Maintenance. , KBA , SV-SMG-SUP , Service Desk / Incident Management , How To
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