SAP Knowledge Base Article - Public

2197679 - Blank Error Message While Hiring or Adding New Employee


  • Blank error message in Manage Pending Hires while continuing or Saving
  • Blank error message in Add New Employee while continuing or Saving


Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental


SAP SuccessFactors Employee Central

Reproducing the Issue

  1. Go to: Manage Pending Hires
  2. Search user, click: Hire
  3. Continue or Save
  1. Go to: Add New Employee
  2. Populate employee data
  3. Continue or Save


Invalid Picklist Configuration

  • What kind of config mismatch?
  • Adding an external picklist to a standard picklist field

What is a standard picklist field

A field which displays drop down values without adding an external picklist


Gender field:No need to add an external picklist to gender field.By default this field will display values


Identify the field and remove external picklist.

How to identify the exact  field?

  1. Start add new employee or Manage Pending Hires process, you will not be able to navigate to next page, so the configuration error is in that page.
  2. Check standard picklist configuration via Manage Business Configuration and compare to Data Object Tables in Employee Central guide.
  3. Open Browser Debug tool by using keys [Fn+F12] key in keyboard.

            a. Go to 'Network' Tab. Reproduce issue, observe the new line under 'Name' column of debug tool.

            b. Click on it and check its 'Response' tab.

            c. Refer to example screenshot below where homeAddress and homeAddress_USA same field id custom-string1 is having different visibility and different data type. One is picklist data type and another is string.

Blank Error field id.png

Most of the issue reported are due to wrong gender field configuration but it could also be that a custom picklist has been assigned to a standard delivered field, such as personalInfo.first-name, jobInfo-company, etc

Rule of thumb is: Do not assign a custom picklist to a standard delivered field. Use a custom-string field instead.

* Support - Please review Internal Memo *

See Also


Empty error, Add New Employee, Blank, Error Message, Empty, Error, Hire, EMPFILE_FT_INVALID_PICKLIST_FORMAT , KBA , LOD-SF-EC-HIR , Hire & Rehire Wizards , Problem


SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HXM Suite all versions