SAP Knowledge Base Article - Preview

2199190 - Desktop Connection can't be enabled & does not start in Outlook.

Symptom

  • Desktop Connection add-in is permanently disabled.
  • Desktop Connection add-in doesn't start when Outlook starts, tray icon is not visible, custom ribbon is not available.


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Environment

  • SAP CRM 7.0, 7.01, 7.02, 7.03
  • SAP enhancement package for SAP CRM
  • SAP enhancement package for SAP CRM, version for SAP HANA
  • Desktop Connection for SAP CRM
  • Desktop Connection for SAP CRM, enterprise edition

Product

Desktop Connection for SAP CRM all versions ; Desktop Connection for SAP CRM, enterprise edition all versions ; SAP Customer Relationship Management 7.0 ; SAP enhancement package 1 for SAP CRM 7.0 ; SAP enhancement package 2 for SAP CRM 7.0 ; SAP enhancement package 3 for SAP CRM 7.0 ; SAP enhancement package for SAP CRM, version for SAP HANA all versions

Keywords

Disabled , KBA , CRM-BF-DCN , Desktop Connection for SAP CRM , CRM-BF-DCN-CLN , Desktop Connection for SAP CRM - Client , Problem

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