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SAP Knowledge Base Article - PreviewSymptom
- After upgrading or downgrading outlook it’s not possible to use the SAP CRM Desktop Connection add-in.
- Error “The specified procedure could not be found. GetDefCachedMode@4".
- Desktop Connection is not working when multiple versions of Outlook are installed.
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Environment
- SAP CRM 7.0, 7.01, 7.02, 7.03.
- Desktop Connection for SAP CRM.
Product
SAP Customer Relationship Management 7.0 ; SAP enhancement package for SAP CRM all versions
Keywords
KBA , CRM-BF-DCN , Desktop Connection for SAP CRM , CRM-BF-DCN-CLN , Desktop Connection for SAP CRM - Client , Problem
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