SAP Knowledge Base Article - Preview

2199836 - Cannot use attachments, images or e-mail forms in One2One E-Mail due to inactive ICF services

Symptom

In the One2One e-mail send screen (BT126H_MAIL/send_screen):

  • In the "Default text", the e-mail form is selected from the dropdown listbox (DDLB). However the text from the e-mail form is not displayed in the editor
  • Images cannot be attached to an e-mail
  • Files cannot be attached to an e-mail
  • You get a JavaScript error

 


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Environment

  • SAP Customer Relationship Management 7.0 and higher
  • SAP enhancement package for SAP Customer Relationship Management
  • SAP enhancement package for SAP CRM, version for SAP HANA

Product

SAP Customer Relationship Management 7.0 ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP enhancement package for SAP CRM all versions ; SAP enhancement package for SAP CRM, version for SAP HANA all versions

Keywords

BT126H_MAIL/send_screen, email, BTF editor, Tiny MCE, Rich Text Editor, rteMCE, mail form , KBA , CRM-BF-ML , Email Management , Problem

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