SAP Knowledge Base Article - Public

2199956 - Error: the requested operation is not available. This problem is due to following reason:Access Denied Error..when trying to open Compensation Administration 2.0


You are unable to access the new compensation administration 2.0 but you can access the old admin tools compensation administration fine.  The permissions are set to everything under compensation administration for that given user.  You get the following error:

The requested operation is not available.
This problem is due to the following reason(s):
Access Denied Error or Unexpected failure.

Please try again or contact your administrator.


SuccessFactors Variable Pay and Compensation Compensation Administration 2.0


If the administrator can open the old admin tools and all the administration permissions have been rendered then, this is typically a data model configuration issue.  You have to check whether there is any customer filters which are not defined in the data model but are permissioned and used. Whenever you permission anything in data model it should be defined.  Here’s an example of what the custom filter code looks like and ensure that it’s defined in the top section

<filter-module id="default">
<standard-element-ref refid="custom01"/>

Ensure that this section is defined in the data model definition section or remove the filter altogether.  Here’ an example of what it looks like when it’s defined:

  <standard-element id="custom01" max-length="255" required="false" matrix-filter="false">

    <label>Customizable Field 1</label>



In order to fix this issue you will need to update the data model.  Ask the client to fill out a Change Request so that our configuration team can ensure the desired permissions/filters are setup correctly.


KBA , LOD-SF-CMP , Compensation Management , Problem


SAP SuccessFactors HXM Core all versions