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2201359 - Error: "Cannot Access External Data...retrieve data" seen when viewing dashboards on the SAP BI Mobile App


  • After saving the dashboard from SAP Business Objects Dashboards designer to Platform
  • The dashboard is working fine in BI launchpad, but throws the following error message "Cannot Access External Data. No Network connection. The dashboard cannot retrieve data" when opened in BI Mobile App on iPad




  • SAP Dashboards Designer 4.1 
  • SAP BI App on iPad 6.2.4


SAP BusinessObjects Dashboards 4.1 ; SAP BusinessObjects Mobile 5.0.0 for iPhone and iPad ; SAP BusinessObjects Mobile 6.0.0 for iOS


BI Dashboards designer 4.1 mobile app iPad 6.2 error message Cannot Access External Data No Network connection the dashboard cannot retrieve data invalid port number , KBA , BI-RA-XL-MOB , Obsolete: Dashboards Mobile , Problem

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