SAP Knowledge Base Article - Public

2201648 - Issue with Payslip Mashup screen on iOS (iPad & iPhone)


While using iPhone/iPad to load the pay slip from Successfactors system via Safari browser, a blank screen is seen instead of payslip.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


Employee Central, Payroll Mashup screen

Reproducing the Issue

1. Log into successfactors system using Safari Application in iPhone / iPad.

2. Choose the employee for which we need to check the paystatement for by searching for the employee in People search.


3. Navigate to Payroll Information --> Pay Statement


4. Blank screen will be displayed instead of payslip.



Safari application settings for the device under Settings -> Safari


Open your Settings -> Safari -> Block All Cookies  >> this flag should be disabled (just like the sample below):


If the issue persists, disable "Prevent Cross Site-Tracking"

Once this setting(s) is/are changed, you will be able to see the payslip:



Payslip, Mashup, iOS, App, Prevent Cross-Site Tracking, Block All Cookies, Pay Statement , KBA , ios payslip issue , LOD-EC-INT-UI , UI Integration with ERP On Premise , LOD-EC-GCP-PY-MAS , Employee Data Maintenance via Mashups , LOD-EC-GCP-PY-PST , EC Payroll Pay Statement , Problem


SAP SuccessFactors HXM Core all versions