SAP Knowledge Base Article - Public

2201648 - Issue with Payslip Mashup screen on iOS (iPad & iPhone)

Symptom

While using iPhone/iPad to load the pay slip from Successfactors system via Safari browser, a blank screen is seen instead of payslip.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

Employee Central, Payroll Mashup screen

Reproducing the Issue

1. Log into successfactors system using Safari Application in iPhone / iPad.

2. Choose the employee for which we need to check the paystatement for by searching for the employee in People search.

   mas1_edit.png

3. Navigate to Payroll Information --> Pay Statement

    mas2_edit.png

4. Blank screen will be displayed instead of payslip.

   mas3_edit.png

Cause

Safari application settings for the device under Settings -> Safari

Resolution

Open your Settings -> Safari -> Block All Cookies  >> this flag should be disabled (just like the sample below):

IMG_2630.PNG

If the issue persists, disable "Prevent Cross Site-Tracking"

Once this setting(s) is/are changed, you will be able to see the payslip:

 mas4_edit.png

Keywords

Payslip, Mashup, iOS, App, Prevent Cross-Site Tracking, Block All Cookies, Pay Statement , KBA , ios payslip issue , LOD-EC-INT-UI , UI Integration with ERP On Premise , LOD-EC-GCP-PY-MAS , Employee Data Maintenance via Mashups , LOD-EC-GCP-PY-PST , EC Payroll Pay Statement , Problem

Product

SAP SuccessFactors HXM Core all versions