SAP Knowledge Base Article - Public

2202676 - Automatic Send on Due date did not occur for some forms - 360 Multi-Rater


Automatic Send on Due date did not occur for some 360 forms.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


SAP SuccessFactors 360 Multi-Rater

Reproducing the Issue

  1. Go to Admin Tools > 360 Reviews > Manage Route maps;
  2. Select Route Map;
  3. Click to edit route step;
  4. Select "Automatic send on due date".



There may be some invalid participants (purged, inactive, etc), which caused the auto-routing failure.


Open and save the form manually which eliminates the invalid participants. The automatic job can then route this form.


SuccessFactors, SF, Performance, 360, Multi-Rater, form, Automatic Send on Due date, route map, Edit route map, Manage, Purged, Purge, Inactive, MTR, due date, invalid, participants, route step , KBA , LOD-SF-MTR-MAP , Routing, Route Maps & Workflows , Problem


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