Symptom
Automatic Send on Due date did not occur for some 360 forms.
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
Environment
SAP SuccessFactors 360 Multi-Rater
Reproducing the Issue
- Go to Admin Tools > 360 Reviews > Manage Route maps;
- Select Route Map;
- Click to edit route step;
- Select "Automatic send on due date".
Cause
There may be some invalid participants (purged, inactive, etc), which caused the auto-routing failure.
Resolution
Open and save the form manually which eliminates the invalid participants. The automatic job can then route this form.
Keywords
SuccessFactors, SF, Performance, 360, Multi-Rater, form, Automatic Send on Due date, route map, Edit route map, Manage, Purged, Purge, Inactive, MTR, due date, invalid, participants, route step , KBA , LOD-SF-MTR-MAP , Routing, Route Maps & Workflows , Problem