SAP Knowledge Base Article - Public

2202775 - A Task is not Visible in the Work Center Account Management


You create a task for an employee inside the Work Center Account, but this task does not appear in the queue.

Reproducing the Issue

  1. Go to Account Management Work Center.
  2. Click on Accounts.
  3. Search for XYZ Account.
  4. Click on New and then Task.
  5. Create a task for someone.
  6. Save.
  7. Try to search for the same task in the Activities view.
  8. You can’t find the task.


When you create a task for an employee, you are delegating this task, therefore it won’t appear in the Activities view.


The task created appears on the following steps.

  1. Go to Home Work Center.
  2. Click on Delegated Tasks.

The task will be showing there.


KBA , AP-PRP , Purchase Request Processing , How To


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