2203236 - Your request could not be completed because a failure occured while the report was beeing processed.[RCIRAS0546] error displayed when viewing a Crystal Report containing an image in infoView

• When trying to view a Crystal Reports from Infoview or from CMC you are receiving the following error message:

"Your request could not be completed because a failure occured while the report was beeing processed. Please contact you system administrator. [RCIRAS0546]"

• In the syslog the following error message also appears:

boe_crprocd [pid]: A failure occured while the server was processing the report file 2:6260 (RCIRAS0568)
boe_crprocd [pid]: A failure occured while the server was processing the report file XXX.rpt (RCIRAS0567)

• The report from Crystal Reports Designer 2008 is displaying fine.

• SAP Business Objects Enterprise XI 3.1 SP 6
• SAP Crystal Reports Designer 2008 SP 6

1. Create a blank report in Crystal Reports Designer
2. Insert company logo into the report header section
3. Publish the report to the SAP Business Objects Enterprise Platform
4. Launch Infoview
5. View the report

• The company logo used is corrupted or the file format is incorrect

1. Open the company logo in a picture editor such as Paint
2. Reduce the logo size and save as a jpg file
3. Replace the image in the report
4. Publish the report to the BOE platform

RCIRAS0568, RCIRAS0546, CR, Crystal Reports, 2008, RCIRAS0567, image , KBA , BI-RA-CR , Crystal Reports designer or Business View Manager , Problem