Symptom
- When trying to preview a Dashboard in Dashboard designer 4.1 you reveice the following error message:
"Could not generate the Flash file (SWF); the cause is not known. Try again. If the problem persists, contact your customer support representative." - The same issue happens when you use File->Export->Flash menu from Dashboard Designer
Environment
- SAP Dashboard designer 4.1 SP5
- Adobe Flash Player ActiveX version 18
- Ms Office 2010
Reproducing the Issue
- Open your file in Dashboard Desginer
- Put several number of formulas into the excel, and bind them to several objects
- Press Preview (Desktop) button on the toolbar
- Wait few seconds and the error message appears
or
- Open your file in Dashboard Desginer
- Put several number of formulas into the excel, and bind them to several objects
- go to File->Export->Flash
- Wait few seconds and the error message appears
Cause
- Unsupported Adobe Flash player
Resolution
- Refer to PAM documentation: Dashboard Designer 4.1 SP5 works with Adobe Flash player 13 / 14 version.
- You can download the proper flash player from "Archive flash players" page at https://helpx.adobe.com/flash-player/kb/archived-flash-player-versions.html
See Also
Keywords
Flash, Activex, Could not generate the Flash file, Dashboard, DD 4.1 , KBA , BI-RA-XL , Obsolete: BusinessObjects Dashboards and Presentation Design , Problem
Product
SAP BusinessObjects Dashboards 4.1