SAP Knowledge Base Article - Public

2203402 - You are Unable to Find an Option to Apply Scales in Overall Customer Discount


You want to apply scales in Overall Customer Discount however you are not able to find the possibility in SAP Business ByDesign system.

Reproducing the Issue

  1. Go to Product and Service Portfolio work center.
  2. Go to Pricing view and select Discount Lists sub view.
  3. Select Overall Customer Discount from the dropdown.
  4. Edit the discount list and navigate to Items tab.

There is no option to add Scales.


The Scales functionality in Business ByDesign is only available for Customer Specific Discount Products. It’s not capable of adding Scales in Overall Customer Discount, Overall Customer Group Discount and Customer Specific Discount Product Category.


This is the expected behavior of SAP Business ByDesign.


KBA , LOD-CRM , Cloud for Customer , How To


SAP Business ByDesign 1802 ; SAP Business ByDesign 1808 ; SAP Business ByDesign 1811