2203807 - Schedule to Print always prints to the default printer

Symptom

When using a custom SDK application to schedule a crystal report to printer, the job always prints to the default printer - even if the job status states it printed to the specified custom printer.

Environment

SAP BusinessObjects Business Intelligence platform 4.0
SAP BusinessObjects Business Intelligence platform 4.1

Cause

This issue occurs due to changes in how Crystal Reports are scheduled going from BOE XI R3 to BI 4

Resolution

BI4 requires the setting of an additional option in order to specify a custom printer. Specifically the page layout needs to be set.

e.g.

IReportPrinterOptions printerOptions = oReport.getReportPrinterOptions();

printerOptions.setEnabled(true);

printerOptions.setPrinterName("Canon Inkjet iP100 series");

printerOptions.setPageLayout(3);

The page layout options come from:

com.crystaldecisions.sdk.plugin.desktop.common.IReportPrinterOptions.CeReportLayout
public static final int CUSTOM_SETTING 4
public static final int DEFAULT_PRINTER_SETTNG 1
public static final int NO_PRINTER_SETTING 2
public static final int REPORT_FILE_SETTING 0
public static final int USE_SPECIFIED_PRINTER_SETTING 3

Keywords

printing sdk default schedule printoptions sched layout pagelayout , KBA , BI-DEV-JAV , BI Software Development Kits (SDKs) - Java , Problem

Product

SAP Crystal Server 2013