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2204000 - Logical page error 696, severity 21, state 1 on tempdb and user tempdbs - SAP ASE


  • Error 696 is seen in SAP Adaptive Server Enterprise errorlog:
    Error: 696, Severity: 21, State: 1
    "An attempt was made to fetch logical page '%ld' from cache '%.*s'. Page belongs to %S_PTNINFO and not to %S_PTNINFO. Restart of ASE will clear the error. Please contact your System Administrator for help."
  • The following steps were performed:
    • Run diagnostics on OS/filesystem with no issues reported.
    • Restarted ASE.
    • Recreated tempdb devices with filesystems and migrated devices.
    • Recreated filesystem and migrated devices.

Note: None of these steps are effective. Logical page errors return immediately after ASE is rebooted.



SAP Adaptive Server Enterprise (ASE) all versions


SAP Adaptive Server Enterprise 15.7 ; SAP Adaptive Server Enterprise 16.0 ; SAP Adaptive Server Enterprise 16.0.3 ; SAP Adaptive Server Enterprise 16.0.4


corruption, recovery, dbcc checkdb, dbcc checkstorage , KBA , BC-SYB-ASE , Sybase ASE Database Platform (non Business Suite) , How To

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