2204991 - Unable to route 360 documents to completion manually or via admin center - 360 Multi-Rater

• Unable to route 360 forms to completion when opening the form
• Unable to route 360 forms to completion in Admin Center > Route form

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental." 

SAP SuccessFactors 360 Multi-Rater

1. Log in the instance;
2. Go to Performance Management Tab;
3. Access the desired 360 form;
4. Click on "submit finished form"
5. Notice it doesn't complete the evaluation.

1. Log in the instance;
2. Go to Admin Center;
3. Under Manage Permission, go to Manage forms by user > Complete/Decline 360 by user;
4. Even selecting the desired form it doesn't complete the evaluation.

There may be inactive users or blank participant categories.

Participant categories are invalid

• Check whether participants’ categories are valid, which you can do via Admin Center.
• Go to 360 Reviews => Change Participant Category (if applicable).

360 Process owner is inactive

• Check whether Process owner of 360 is active which you can do via Admin Center.
• Go to 360 Reviews => Change Process Owner

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