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2205572 - Error: "Failed to open the connection. Nested exception: javax.net.sslSSLHandShakeException" when attempting to referesh a report based on Salesforce.com in Crystal Reports

Symptom

  • Error:"Failed to open the connection. Nested exception: javax.net.sslSSLHandShakeException"
  • Error when opening a report created in Crystal Reports based on Salesforce datasource from SAP BI Launchpad or the Central Management Console (CMC)
  • When attempting to connect to Salesforce.com from Crystal Reports designer, it fails with the error:
          
    "Failed to open connection. Details: Unexpected error".
           
    "Nested exception is: javax.net.sslSSLHandShakeException: sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target"


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Environment

  • Crystal Reports 2008
  • SAP Crystal Reports 2011
      
  • SAP BusinessObjects Enterprise XI 3.1
  • SAP BusinessObjects Business Intelligence Platform 4.0
         
  • Salesforce.com

Product

Crystal Reports 2008 V1 ; SAP Crystal Reports 2011

Keywords

CR, Sforce , KBA , BI-RA-CR , Crystal Reports designer or Business View Manager , Problem

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