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2205904 - Error when Repeat send email

Symptom

  • When resending an Email from transaction SOST using the 'Repeat Send' button and option 'Send to same recipients again' in the pop-up, even though there is no Error within SAP the resent Email never reaches the recipient.

    Repeat Send 4.PNG

    Repeat Send.PNG

  • No new entry is generated in SOST for resent email, instead the old email (send request) is placed back in send queue for sending

    Repeat send 5.PNG

  • When resending the Email using the 'Repeat Send' button and option 'Change Recipients before sending', then enter the same recipient Email address in the pop-up, an new entry is created in SOST and the resent Email reaches the recipient

    Repeat send 1.PNG

  • New entry generated for the resent email in SOST

    Repeat Send 2.PNG


    "Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."


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Environment

  • SAP NetWeaver
  • Releases 46C, 610, 620, 640, 700, 710, 701, 711

Keywords

mail client, Outlook, Gmail, duplicate, message, detection , KBA , BC-SRV-COM , Communication Services: Mail, Fax, SMS, Telephony , Problem

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