SAP Knowledge Base Article - Preview

2206028 - The root server reported an error Initialization Failure. Reason: The library named infostoresubsystem could not be loaded...

Symptom

  • The Central Management Server is Stopped / fails to Start
  • The following error message is reported to (Windows) the Application Event Viewer or (Linux / Unix) the messages file (typically /var/log/messages):
    • The root server reported an error Initialization Failure. (Reason: The library named infostoresubsystem could not be loaded. The system error message is Loading shared object failed. First tried to load library infostoresubsystem and failed because of error: [The specified module could not be found.]. Second tried to load library C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win64_x64\infostoresubsystem.dll and failed because of error: [The specified module could not be found.]...


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Environment

  • SAP BusinessObjects Business Intelligence Platform 4.x
  • all supported Windows / Linux / Unix operating systems

Product

SAP BusinessObjects Business Intelligence platform 4.0 ; SAP BusinessObjects Business Intelligence platform 4.1 ; SAP BusinessObjects Business Intelligence platform 4.2 ; SAP BusinessObjects Business Intelligence platform 4.3

Keywords

Infostoresubsystem .dll infostore info store subsystem dll stopped fails failing can't won't start starting , KBA , BI-BIP-SRV , CMS / Auditing issues (excl. 3rd Party Authentication) , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , BI-BIP-INS , Installation, Updates, Upgrade, Patching , Problem

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