Symptom
- SAP Lumira updates are not being performed.
- SAP Lumira log files located in C:\Users\<user ID>\AppData\Local\Temp\sapvi\logs, show the following error:
Application cannot connect to update site to check whether a new release is available. Verify that your proxy settings in the preferences panel are correct, or that the update site is accessible. (HDB 10011)
Environment
- Lumira Desktop
Cause
- Proxy settings are set incorrectly.
Resolution
- Go to the File menu, select Preferences and then click on the Network tab:
-
Ensure that the correct Proxy settings are established.
Keywords
Unclassified HDB_10011 HDB10011 , KBA , BI-LUM-DIS , Lumira Desktop/Discovery , BI-LUM-SRV , SAP Lumira Server , BI-LUM-OD , SAP Lumira Cloud , Problem
Product
SAP Lumira, desktop edition 1.0