SAP Knowledge Base Article - Public

2206101 - Purchase Order Withdrawal From Approval is Disabled or Greyed out

Symptom

You have made some changes in your purchase order which triggered purchase order approval task; now you want to undo the changes but Withdrawal From Approval is grayed out.

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Navigate to Purchase Requests and Orders work center.
  2. Select Purchase Orders view.
  3. Search for the relevant Purchase Order.
  4. Edit the document and choose View All.
  5. Go to action button and Windraw is grayed out

Cause

In general withdraw from approval makes a document revert to In-Preparation status.

Withdraw from approval is disabled because the purchase order has already been ordered (sent to supplier) and since you have made some changes an approval was triggered.

You cannot make an ordered purchase document revert to In-Preparation status.

Note: Even the approver who receive the approval task will have only two options Approve or Reject; but Send Back for Revision will not be available.

Resolution

So ask approver to approve, then edit the purchase order as required.

or

If you face error while approving or rejecting then let us know via incident and we can withdraw it from the back end.

Keywords

Purchase Order, Withdraw From Approval, Cannot Withdraw, Cannot Reject , KBA , AP-PRP , Purchase Request Processing , AP-POP-PO , Purchase Order , How To

Product

SAP Business ByDesign all versions