Symptom
After maintaining the “Question Short Description” in a Survey, the value does not appear when previewing or executing the questionnaire.
Environment
SAP Cloud for Customer
Reproducing the Issue
- Go to Surveys Work Center.
- Click on Surveys View.
- Click on New and fill the necessary information.
- Open it.
- Click on Design tab.
- Click on Add.
- Check the field Short Description.
- Fill this field and complete the Survey.
- Release the Survey.
Cause
Product is working as designed. “Question Short Description” is a reporting-only attribute. It is intended to let administrators define concise, consistent labels for questions and answers, especially when the full question text is long or multilingual.
Resolution
- For display to respondents, use “Question Text” (and “Help/Additional Text,” if available) on the question.
- For analytics, add the “Question Short Description” column to your Survey reports. The field is available in Survey reporting data sources/views (for Question/Answer-level reporting).
- There is no standard configuration to render “Question Short Description” in the questionnaire runtime UI
Workarounds and Best Practices
- Keep “Question Text” short and respondent-friendly. If more guidance is needed, use “Help/Additional Text” (if available) to provide details.
- For reporting, standardize “Question Short Description” across languages to serve as a consistent label in dashboards and reports.
Keywords
survey, question, short description, question short description, reporting, report-only, column, not visible, runtime, preview, questionnaire, design tab, release, C4C, SAP Cloud for Customer, analytics, data source , KBA , LOD-LE-SUR-DEF , Survey definition = design time , LOD-LE-SUR-EXE , Survey execution = runtime , How To
SAP Knowledge Base Article - Public