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2206592 - HTTP Status 500 - org.apache.jasper.JasperException: java.lang.NullPointerException after clicking on success status of the job in Promotion Management

Symptom

  • After clicking on the status of the Promotion Management job, below error message will occur:

HTTP Status 500 - org.apache.jasper.JasperException: java.lang.NullPointerException: while trying to invoke the method com.businessobjects.lcm.core.CMSLocal.getInfoObjectByCUID(java.lang.String) of a null object loaded from local variable 'cms' type Status report

message org.apache.jasper.JasperException: java.lang.NullPointerException: while trying to invoke the method com.businessobjects.lcm.core.CMSLocal.getInfoObjectByCUID(java.lang.String) of a null object loaded from local variable 'cms' Description The server encountered an internal error that prevented it from fulfilling this request.

  •  After clicking on the Edit option to edit the Promotion Management job, below error message is shown:

*Unable to log into the Source and Destination systems. Please try again.

  • After clicking on the Promote button to promote the job, below error message is shown:

Sorry, Promotion management application is unable to process your request.
The error from the server is: Enterprise authentication could not log you on. Please make sure your logon information is correct. (FWB 00008).


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Environment

  • SAP BusinessObjects Business Intelligence Platform 4.0/4.1

Product

SAP BusinessObjects Business Intelligence platform 4.0, feature pack 3 ; SAP BusinessObjects Business Intelligence platform 4.1

Keywords

HTTP Status 500 - org.apache.jasper.JasperException: java.lang.NullPointerException, Promotion Management, job, success, source, destination, (FWB 00008) , KBA , BI-BIP-LCM , Lifecycle Management Console - Promotion mgmt, Version mgmt , BI-BIP-DEP , Webapp Deployment, Networking, Vulnerabilities, Webservices , Problem

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