SAP Knowledge Base Article - Preview

2207079 - SAP User with an expired or initial pass receives error when logging into BI launchpad


  • "Account information not recognized: You must change your password" when attempting to login to BI launchpad with SAP user that has an expired or initial password
  • It's possible depending on where you are logging in, or product version that you will see a variation of the error above. If the error is caused by initial or expired password then this KBA is still relevent



  • SAP BusinessObjects Business Intelligence Platofrm 4.0 4.1 all SP's 
  • SAP BW roles/accounts mapped in


SAP enhancement package 2 for SAP NetWeaver 7.0


login log in logon on sign  , KBA , biauth , emkb , emkba , BI-BIP-AUT , Authentication, ActiveDirectory, LDAP, SSO, Vintela , Problem

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