SAP Knowledge Base Article - Public

2207126 - Workforce Analytics measures not available for user, but not restricted by role

Symptom

A user does not see certain calculated measures in the Analytics menu, but the user's role does not appear to restrict the measures.  (Since the measures are result measures they are definitely not restricted inputs.)

Environment

SuccessFactors Workforce Analytics

Reproducing the Issue

Take note of the name of a measure reported as missing.

Go to User Maintenance and confirm the user's role.

Go to Roles Maintenance, select the role and check the Measures section to confirm that the measure is not restricted.

Cause

There is a second method for restricting measures.  Tree Security, applied to either a user or a role, can disable access to whole "classifications" of measures without choosing them individually.  It is not possible for end users to see which measures are included in each classification, but admin users can check whether restrictions have been applied.

Resolution

Go to User Maintenance, select an affected user and edit Tree Security. 

Check whether access to any classifications is disabled; If so, re-enable it and check whether the missing measures appear for the user.

Repeat for the user's role.

Keywords

KBA , LOD-SF-WFA , Workforce Analytics & Planning , Problem

Product

SAP SuccessFactors Workforce Analytics all versions