Symptom
The SMP 2.3.x service pack installer fails for an unknown reason.
Below is the installer log when running the installer command 'setupConsole' from a mapped drive:
(Jun 16, 2015 2:10:05 PM), null, com.sybase.stf.install.uep.wizardaction.Extract
ZipFile, dbg, extract zip: execute() (Jun 16, 2015 2:10:06 PM), null, com.sybase.stf.install.uep.wizardaction.Extract
ZipFile, dbg, Z:\2.3.5\ebf23744\rt-spupgrade-x64-2.3.5.239-drop10\modules\adminTooling\sup_at_upgrade.zip extracted to C:\Sybase\MobilePlatform\InstallLogs\upgrade: true
(Jun 16, 2015 2:10:06 PM), null, com.sybase.stf.install.uep.wizardaction.ExecSilentUpgrade, dbg, AdminTooling: command: Z:\2.3.5\ebf23744\rt-spupgrade-x64-2.3.5
.239-drop10\modules\common\redirect.bat (Jun 16, 2015 2:10:06 PM), null, com.sybase.stf.install.uep.wizardaction.ExecSilentUpgrade, dbg,
AdminTooling: arguments: "Z:\2.3.5\ebf23744\rt-spupgrade-x64-2.3.5.239-drop10\modules\adminTooling\upgrade_admintooling.bat" "C:\Sybase\Mobile
Platform" "C:\Sybase\MobilePlatform\sapjvm_71022" "C:\Sybase\MobilePlatform\InstallLogs\upgrade\componentUpgrade.log" "C:\Sybase\MobilePlatform\InstallLogs\upgrade\upgrade_admintoolingErrMessageFile.txt" "true" "true" "true" "9999" "C:\Sybase\SCC-3_2"
(Jun 16, 2015 2:10:16 PM), null, com.sybase.stf.install.uep.wizardaction.ExecSilentUpgrade, dbg, return value: 0
(Jun 16, 2015 2:10:16 PM), null, com.sybase.stf.install.uep.wizardaction.ExtractZipFile, dbg, extract zip: execute()
java.io.FileNotFoundException: C:\Sybase\SCC-3_2\common\lib\csi-uaf-sup.jar (Access is denied)
at java.io.FileOutputStream.open(Native Method)
at java.io.FileOutputStream.<init>(Unknown Source)
at java.io.FileOutputStream.<init>(Unknown Source)
at com.sybase.stf.install.uep.util.ZipFileUtil.extract(Unknown Source)
at com.sybase.stf.install.uep.wizardaction.ExtractZipFile.install(Unknown Source)
at com.sybase.stf.install.uep.wizardaction.ExtractZipFile.run(Unknown Source)
at java.lang.Thread.run(Unknown Source) (Jun 16, 2015 2:10:16 PM), null, com.sybase.stf.install.uep.wizardaction.Extract
ZipFile, err, ERROR: java.io.FileNotFoundException: C:\Sybase\SCC-3_2\common\lib\csi-uaf-sup.jar (Access is denied)
(Jun 16, 2015 2:10:16 PM), null, com.sybase.stf.install.uep.wizardaction.ExtractZipFile, err, ERROR: Z:\2.3.5\ebf23744\rt-spupgrade-x64-2.3.5.239-drop10\modules
\adminTooling\admintoolingSCC.zip extracted to C:\Sybase\SCC-3_2: false
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Environment
- SMP Server 2.3.x
- Windows 2008
Product
Keywords
SMP 2.3 install Winzip , KBA , MOB-SUP-RT , SUP Runtime , Problem
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