SAP Knowledge Base Article - Public

2208101 - Unable to download item Request CSV report from Item record

Symptom

When an admin tries do download the item requests Excel sheet from an item record ( Related/more > Request) they may get one of the two following errors:

IR_error.PNG

OR

item request.jpg

Environment

SAP SuccessFactors Learning - All Supported Versions

Reproducing the Issue

  1. Navigate to Item record > Related/more
  2. Requests > Download Requests > error is generated

Cause

The data is being pulled using the admin report Item Request CSV and the report is not published.

Resolution

  1. Navigate to Reports
  2. Search for Item Request making sure that the box  for "unpublished" is checked
  3. Expand Item Request and open CSV report in edit mode

    IR_edit.jpg


  4. Check the box next to "Published" and click "SAVE"

IR_Published.PNG

Keywords

java.lang.Exception, Error occurred while retreiving reportVO, unpublished, Item Request , KBA , LOD-SF-LMS-REP , Reporting Data , LOD-SF-LMS-ITE , Items , Problem

Product

SAP SuccessFactors Learning all versions