2209995 - Item of Item Group SERV - Service - Fixed Price Cannot be Added in a Service Order

You cannot add an item of item group SERV - Service - Fixed Price in a service order. The following error occurs:

Item XX: Products w/ item group Service - fixed price not supported for location of srv provision On-Site (XX represents the number of the line item).

SAP Business ByDesign

1. Go to the Service Orders work center.
2. Select the Service Order Processing view.
3. Click on the New button and select the Service Order option.
4. Enter the respective account data.
5. Navigate to the Services and Spare Parts tab.
6. Click on the Add Row button.
7. Enter a service of item group SERV - Service - Fixed Price.
8. The following error occurs: Item XX: Products w/ item group Service - fixed price not supported for location of srv provision On-Site

The following option is not active in your scoping:

Do you sell or provide services for a fixed price, but track the actual time and materials needed for reporting purposes?

Please Note: If you would also like to activate the item group SERV - Service - fixed price in a Service Quotes, Sales Quotes and Service Quotes share the same Business Object and therefore the scoping settings are also shared.

The scoping option needs to be active for the item group SERV - Service - fixed price (Services Sold with Fixed Price, with Time and Cost Tracking) to be used in a Service Order.

1. Go to the Business Configuration work center.
2. Select the Implementation Projects view.
3. Select your current project and press the Edit Project Scope button.
4. Go to the Questions step.
5. Select the element Offered Services in your scoping using the following path:
   Service -> Product and Service Portfolio for Service and Repair -> Offered Services
6. The following question needs to be activated:
   Do you sell or provide services for a fixed price, but track the actual time and materials needed for reporting purposes?

Please note that in order to use the item group SEFL - Service - fixed price without actuals the following question needs to be activated:

Do you sell or provide services for a fixed price without tracking the actual time and materials needed?

The scoping option needs to be active for the item group SERV - Service - fixed price (Services Sold with Fixed Price, with Time and Cost Tracking) to be used in a Service Quotes.

1. Go to the Business Configuration work center.
2. Select the Implementation Projects view.
3. Select your current project and press the Edit Project Scope button.
4. Go to the Questions step.
5. Select the element Offered Services in your scoping using the following path:
   Sales -> Product and Service Portfolio for Sales -> Sell Services
6. The following question needs to be activated:
   Do you sell or provide services for a fixed price, but track the actual time and materials needed for reporting purposes?

Service - Fixed Price; Service Order; Service Quote; , KBA , SRD-SRM-PRP , Product Portfolio , How To