SAP Knowledge Base Article - Preview

2211238 - Licenses not available/visible on the SAP Support Portal - Sybase

Symptom

  • When requesting a license key via the SAP Support Portal step 4 does not show any license material
  • Not able to complete the license key request because no license material can be selected
  • Seeing an empty drop-down menu for "Generate" in step 4 of the license key request process

No Entitlements Sybase.jpg

 


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Environment

  • SAP IQ
  • SAP Adaptive Server Enterprise
  • SAP Replication Server
  • SAP PowerDesigner
  • SAP PowerBuilder

 

Product

PowerBuilder 12.5 ; SAP Adaptive Server Enterprise 12.5 ; SAP Adaptive Server Enterprise 15.7 ; SAP Adaptive Server Enterprise 16.0 ; SAP IQ 16.0 ; SAP PowerBuilder 12.5 ; SAP PowerBuilder 12.6 ; SAP PowerDesigner 16.5 ; SAP PowerDesigner 16.6 ; SAP PowerDesigner, standard edition 16.5 ; SAP Replication Server 15.7 ; SAP Sybase IQ 15.2 ; SAP Sybase IQ 15.4 ; SAP Sybase PowerDesigner 15.3 ; SAP Sybase PowerDesigner 16.1 ; Sybase Adaptive Server Enterprise 12.5 ; Sybase Adaptive Server Enterprise 15.0 ; Sybase Adaptive Server Enterprise 15.5 ; Sybase IQ 12.7 ; Sybase PowerBuilder 11.5 ; Sybase PowerBuilder 12.0 ; Sybase Replication Server 15.7, heterogeneous edition

Keywords

license key request, SMP, support portal , KBA , XX-SER-LIKEY-SYB , Sybase Products , Problem

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