SAP Knowledge Base Article - Public

2211714 - How to deactivate grayed out notifications in the Email Notification template settings

Symptom

  • You are unable to deactivate certain E-mail notification templates. They are appearing as greyed out.
  • You would like to have access to de-activate/activate these email notification settings.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

SAP SuccessFactors HXM Suite

Reproducing the Issue

  1. Navigate to Admin Center > Email Notification Templates
  2. Notice that there are some notification templates that are grayed out:

E-Mail Notification Settings Screenshot.jpg

Resolution

The email notifications settings that are grayed out are mandated by the system and cannot be deactivated.

You can edit the template as per your needs, however you cannot de-activate the notification while the module that invokes it is active.

See Also

KBA 2087503 - Customizing Email Notifications Default Template Text

Keywords

Deactivate Email notifications, Greyed out, grayed out, disable, disable Time Off Notifications, disable Payout Notifications, Deactivate Time Off Notifications, Deactivate Payout Notifications, workflow notification, template, email notification template, checkbox, uncheck , KBA , LOD-SF-PLT-NOT , Email Notifications , Problem

Product

SAP SuccessFactors HCM Suite all versions