SAP Knowledge Base Article - Public

2211714 - How to deactivate grayed out notifications in the Email Notification template settings


  • You are unable to deactivate certain E-mail notification templates. They are appearing as greyed out.
  • You would like to have access to de-activate/activate these email notification settings.

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SAP SuccessFactors HXM Suite

Reproducing the Issue

  1. Navigate to Admin Center > Email Notification Templates
  2. Notice that there are some notification templates that are grayed out:

E-Mail Notification Settings Screenshot.jpg


The email notifications settings that are grayed out are mandated by the system and cannot be deactivated.

You can edit the template as per your needs, however you cannot de-activate the notification while the module that invokes it is active.

See Also

KBA 2087503 - Customizing Email Notifications Default Template Text


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SAP SuccessFactors HXM Suite all versions