2212494 - Enabling and accessing Intelligent Services Center on SuccessFactors

• How to Enable the Intelligent Services feature?
• What is the procedure to enable Intelligent Services Center? 
• How to access Intelligent Services Center?  
• Which permissions are required to access Intelligent Services Center? 

SAP SuccessFactors HCM Suite

The Intelligent Services Center has replaced the Event Center feature since Q2 2017. Hence, it is required for all the customers who want to use the Event Center to follow the steps below and enable the ISC to create and manage events. When performing this migration, it will be necessary to set up the events.

Intelligent services must be enabled via Upgrade Center, and not via Provisioning. When Intelligent Services is enabled via Provisioning, the below dependencies are not turned on, and it can easily make Intelligent Services unusable. These features are enabled when Intelligent Services is turned on via the Upgrade Center:

• Business Process Engine
• Generic Objects
• Attachment Manager
• Intelligent Services Center and Intelligent Services

Notes on the bell notifications feature:

• Bell notification icon gets displayed if Intelligent Services is turned on.
• The only way that the Bell Notification icon can display in the header while proxied is if the Global Notifications through Intelligent Services is supported by the company

📌 Question#1: How to Enable the Intelligent Services feature?

1. From provisioning:
1. Uncheck the "Enable Intelligent Services Center (ISC)" and save the changes made
2. From Instance:
1. Logon to your SuccessFactors instance > Admin Center > Click on Upgrade Center
2. Search for "Intelligent Services" > click on Upgrade now button

NOTE: After the upgrade, I went to Admin Center > Manage Permission Roles and I cannot see Permission settings related to This usually happens if the upgrade was completed via provisioning rather than via Upgrade Center.

📌 Question #2: Which permissions are required to access ISC in Role Based Permissions

1. Go to Admin Center > Manage Permission Roles
2. Choose the role you wish to provide permission > click on edit
3. On Add Permissions, under Administrator Permissions > Select the checkbox for "Intelligent Service Center (ISC)"
4. On Add Permissions, under Admin Center Permissions > select two checkboxes for "Read Execution Manager Events" and "Read Execution Manager Event Payload"
5. Save your changes.

📌 Question #3: How to monitor events in the intelligent services Center tool ? 

ISC introduces a way for administrators to view and monitor suite-wide events that occur within the SAP SuccessFactors HCM Suite, such as manager, employee, and job information changes, employee absences, or new hires and terminations. Any SuccessFactors product can raise and publish an event. Whenever that event is triggered by the publishing product, those subscribed products automatically receive notification of the event, with information relevant to the change.

The Intelligent Services Center Admin tool allows you to view events, subscribers and the number of events raised in the past seven days.

📌 Question #4: What is the Event Detail View? 

The Event Detail is a view that can be accessed from the Intelligent Services Center tool by selecting an Event Type. The Event Detail contains three tabs: Notifications, Publisher, and Subscribers.

1. Notifications This tab shows the list of SuccessFactors applications that receive notifications. A notification is a call to action for the subscriber. There is a brief description below each application title about the notification.
2. Publisher This tab shows the External Event Endpoint in Admin Center link to direct you to the Event Notification Subscription tool, which is where you can configure a third party application to receive notifications.
3. Subscribers This tab shows a list of applications that are subscribers to the event. Subscribers are SuccessFactors applications that receive the notifications.

 →  🔗 Admin Guide: Enabling Intelligent Services and Retrieving SuccessStore Rules with Upgrade Center | SAP Help Portal

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