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2212742 - SAP Mobile Secure Enterprise Access Connector SSH-Agent service starts and immediately stops with exit status 1


  • After an unexpected service stop or server stop, the Enterprise Access connector is unable to start and connections to Exchange and/or LDAP/Active Directory are failing.
  • Users may be unable to log into Mobile Place.
  • In the Application event log, an event is logged with the following details: "ssh-agent: PID ###: 'ssh-agent' service stopped, exit status: 1"



  • SAP Mobile Secure
  • SAP Enterprise Access enabled and configured


SAP HANA Cloud Platform, mobile service for app and device management 1607 ; SAP Mobile Secure 2.0


cloud, ssh, secure shell, Active Directory, AD, ActiveDirectory, ldap, Exchange, CA, Certificate Authority, ssh-auth-sock , KBA , MOB-SEC , Mobile Secure Portfolio (Cloud) incl Afaria Cloud Edition , Problem

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